I’ve been trying for 3 weeks to get signed up as an Apple Developer so I can publish a mobile app to the App Store for my favorite client.
And I’ve been thwarted at every turn. D-U-N-S numbers that don’t match. Legal entities that are inconsistent. A multi-step enrollment process that you have to go through every step from start to failure every time. 14 day turnarounds to update a record in a database.
Now, my company’s revenue is about 3×10-5% of Apple’s, but it just seems like a bad idea to make it difficult for people to write applications to run on your platform.
Edit 12/12/14: This story has a happy ending. I finally gave up on their email support and called them on the phone. A real person answered the phone. After describing my problem, he put me on hold for a minute. He came back on and said everything looked like it should work. I tried it again and read off the error message I was getting. He went away for another minute and then came back and said, “try it now.”
Lo and behold, it all worked.
That’s the first time I’ve been impressed with anything Apple’s done.